Initial Consultation
A gentle first step into therapy.
Service Description
The Online Initial Consultation is a relaxed, no-pressure conversation where we get to know each other and explore what you’re looking for from therapy. It’s a chance for you to talk through what’s been going on, what you feel you need, and what kind of support might suit you best — without any commitment to continue unless it feels right. During this 30–45 minute session, we will: Talk about what has brought you to therapy Explore the challenges, emotions, or patterns you’re experiencing Look at what you hope to gain from our work together Discuss the types of sessions available (Walk & Talk, online, in-person) Go through a few gentle initial questions about your wellbeing and background Cover practicalities such as confidentiality, fees, and how sessions work Decide together whether we’re the right fit moving forward The consultation is calm, steady, and entirely at your pace. You don’t need to prepare anything — just come as you are. This session helps build a foundation of trust so that, if you choose to continue, your therapy journey starts with clarity, comfort, and a sense of being understood. It’s your space. Your story. Your beginning. Important Information About Initial Consultations Initial consultations are held online and are available on Monday and Thursday evenings only. If you require a different day or time, please get in touch — alternative appointments may be arranged by special request depending on availability.
Cancellation Policy
📌 Booking Policy A £10 booking fee is required to secure your session (for paid services). This fee is non-refundable, but will be deducted from your session fee when you attend. Sessions are confirmed once you receive your booking email. Full session details (location, what to expect, and how to prepare) will be provided in your confirmation email. Walk & Talk sessions may be moved online if you wish, or can be rescheduled if weather conditions are unsafe. Payment of the remaining session balance is due at the start of your appointment unless otherwise agreed. 📌 Cancellation Policy A minimum of 24 hours’ notice is required to cancel or reschedule a session. Cancellations with less than 24 hours’ notice may be charged at the full session fee. The £10 booking fee is non-refundable in all circumstances. Frequent cancellations may result in limited access to future bookings. If the Therapist needs to cancel, you will be offered the next available appointment or a refund of your booking fee. 📌 Late Arrivals Sessions will end at the scheduled time even if you arrive late. Sessions cannot be extended due to late arrival. 📌 No-Show Policy If you do not attend your session without notice, the full session fee may still apply. Multiple no-shows may result in restricted booking access. 📌 Waitlist Policy If a session is fully booked, you may join the waitlist. You will be notified automatically if an appointment becomes available. Waitlist places are first-come, first-served and may need to be accepted quickly. 📌 Emergencies & Safety If you are in crisis or feel unsafe, please contact: NHS 111 Your GP Samaritans – 116 123 Emergency Services – 999 Walk & Talk clients should ensure they are appropriately dressed for weather conditions and communicate any changes in health or mobility.
Contact Details
07933103152
info.calmpotential@gmail.com
Tremeirchion, Saint Asaph, UK